Feedback From Our Clients

We have a rapidly growing law firm, but as the managing partner, I knew I could do a better job of converting consultations into clients. Our founding partner suggested I work with Will, and with his coaching and tweaks to our sales process, my conversion rate went from the around 35% to 60%! As additional partners have taken on more consultations, they have also worked with Will and seen similar results. Will’s insights and ability to customize solutions to our particular needs has been incredibly helpful to our continued success.

So, I took the plunge in mid to late 2020 to get involved in the online lead gen business. I had been watching my peers in the mortgage biz kill it and I wanted a piece of the online clientele. So, I hired a company and spent a lot of money, thousands and thousands of dollars, and guess what? It didn't work and I was so frustrated till I met Will on a zoom call. I could tell right away that this guy knew his stuff and we embarked on a 12-week journey to fix my online lead platform. Will just knows what to look for and what to correct. I had the right systems set up but I was missing a bunch of small details and we know it's really about the little things which make the biggest difference. Will was like a sniper pointing out little things that weren't right with my ads, CRM, and landing pages. He clearly identified the mistakes and helped me correct them. I really value him and his insights into making my business online much more effective. I HIGHLY recommend him.

I left teaching and started my own tutoring “business.” Except I didn’t have any idea of how to run a business. I was a self-employed tutor.

I was doing fine money wise, but I was literally killing myself. I was doing 40 hours of tutoring a week, and then 40 doing all the follow up, prep work, and other business tasks. It was adversely affecting my health, and I had pretty much 0 personal life.

I was a mess. I have really high standards, which is one of the reasons I had a lot of organic growth and referrals. But I didn’t have time to actually work “on” the business. Everything was disorganized, the quality of my instruction was going down, and I was dropping leads all the time.

I wanted to grow and help more students, but I didn’t see how that was possible. I knew there was demand, but I didn’t know how to generate new leads when I needed them, nothing was systematic, and I couldn’t imagine a life where I wasn’t working 80+ hours a week.

Fortunately, one of my best clients said I should look at getting some help in growing the business. A “business tutor” of sorts. He recommended Will Dukes with SalesPartners, who he had worked with before.

It’s now a year later, and I can honestly say that everything has changed. Will was able to help me with my time management and allocation (probably the biggest thing), but also raising my rates, and changing my business model to generate more revenue and hire associate tutors.

Our biggest project was the creation of an SAT Math prep course. He helped me structure the course offering, and pushed me through some of my self-imposed limits on pricing, define a marketing and lead management program that worked with my existing workflows, and provided me some specific sales training to help me convert more leads.

I love having him almost “on call” to help me with prospect and client communications and answer quick questions between our consultations. But the biggest thing is that he helps keep me focused on MY goals, and what I am trying to accomplish.

In the last year, I’ve been able to raise my personal hourly tutoring rate 66% to over $100 an hour. We doubled monthly revenue, and now we are running twice the classes at twice the size, and have increased monthly revenue 6X. My conversion rate has also been ridiculous – pretty close to 99%.

And even though I’m on track to break $250,000 in 2021, the biggest results for me have been that I have dropped personal tutoring from 40 hours a week down to 10, direct clients to my new associates, and can now take 2 days off every week.

The financial stability I have now is empowering. But,the thing that ultimately brings me the most peace of mind, is the confidence I have in my business skills now. I could start any number of businesses to support my lifestyle. And that security is so much better than any “job security.”

I highly recommend Will and the SalesPartners methodology. It has literally changed the trajectory of my life.

The COVID-19 Pandemic has had a devastating impact on the hospitality industry in Miami. As a hotel sales leader, keeping connected to my existing customers as well as strategic networking with new contacts are key to my professional future. Although I’ve had some experience with remote events and webinars, the full transition to "virtual" programming has been challenging for me.

I met Will through the Coral Gables Chamber of Commerce where he has given dynamic and engaging virtual presentations that managed to provide interaction, inspire his audience and make all attendees feel closely aligned to a “live" networking event. In his latest presentation "Chamber 201", Will discussed how to maximize our chamber memberships and adapted his message to include several solid recommendations for "virtual" networking, including how to better steer your business presence within ZOOM meetings.

After attending Will’s most recent event, I implemented his suggestions and within days was able to secure a one on one meeting with a top influencer in my industry! I highly recommend Will for his sound insights and extremely effective training style.

Working with Mr. Will Dukes is an extreme honor. He listened to our firms needs, he designed task, he helped us execute them and helped us see our macro picture better and helped us achieve our micro goals. Having his wisdom and knowledge is just the beginning, but having him as a friend is the prize. Thank you Will for your help, support, guidance, but more for your trust. I highly recommend Mr. Will Dukes for all your strategic growth with sales, staff and marketing.

As a general contractor, we already start the sales process behind the eight ball because of all the shady practices that go on in our industry. One thing I am sure of is that we have to be able to effectively differentiate ourselves from our competition, but that’s hard to do when you’re just taking measurements and sending bids. You can’t just tell homeowners that you’re the best, or honest, or anything else, because everyone else says the same thing. I had sent my guys to other sales training classes before, but they did not like it. They said they felt “dirty”, using some of the things they were taught, and so they haven’t been doing anything different.

I brought SalesPartners in because I had heard Will speak and the philosophy he used to describe business and sales as a way to serve people really resonated with me. Turns out it resonated with my guys, too. Will took the time to understand our whole business model and marketing process, and helped me narrow down on specific parts of our sales process that he could effectively address in our training sessions, rather than just a generic high level overview. He could probably use some lessons on neater flip-chart writing and drawing, but his passion for everyone adding value really made an impact on me and my guys.

Our first session was largely about developing trust and empathy with the prospective customer. He helped us see that the real differentiator that matters most to people is that they feel we understand their problem better than everyone else – you can’t just say that. You actually have to do it. Because of the hard questions, interaction, and role-playing, after the first session one of my guys was able to successfully apply what Will taught later that day, and even the most skeptical of my guys said that it was great, better than he expected, and that he was glad that he came. I highly recommend you talk to Will about designing training for your team. We are all excited to have him back soon!

I’ve built a successful law firm, and Will Dukes has been helping me for several years with quarterly reviews of our marketing and sales processes. However, as we have grown and added several associates, my partner and I noticed that one area we could improve in to increase referrals and repeat business as well as collections was to improve the level of interaction those associates had with our clients.

Will worked directly with my partner and I to create a custom training that addressed those needs specifically for our legal team as well as our administrative team. With his background in education and curriculum design he was also able to very quickly have the legal training approved for .5 General and 1.5 hours of Professionalism CLE credit with the Florida Bar.

CLE can often be a monotonous chore, but Will is fantastic at making it meaningful, interactive, and experiential. My associates were actually thanking me for forcing them to attend a CLE event, they were asking for permission to interact with the clients sooner, and I walked in the next day and my admin team was actively discussing, on their own, additional ways to handle clients when they are upset or being difficult.

Beyond some helpful techniques in diffusing emotional situations, one of the greatest things Will was able to impress on the team was that the mission of the firm is to serve our clients in their legal problems in a profitable exchange. The firm is not there to provide them with jobs. Their continued success is a result of us continually adding value to our clients in a sustainable way.

I highly recommend working with Will. His insights into overall revenue strategy are keen, and his ability to train and effect change are outstanding.

I didn’t need SalesPartners because my sales were slow. On the contrary, we were having steady growth. But it wasn’t systematic. I had a very charismatic VP of sales that could just make things happen. But that wasn’t scalable. And that made us vulnerable. If our VP of Sales left (which he eventually did), how was I going to replace him and train his replacement? I don’t even like sales.

I reached out to Will after hearing him speak and a mutual business associate raved about his service. He has been an invaluable part of our team. He immediately helped us identify some low-hanging fruit to improve our qualified lead generation and conversion, identify our REAL client in the law firms we serve, develop new strategies including a bar-certified CLE course for paralegals, and helped me select, hire, and train a green sales rep that has performed well beyond expectations.

We have worked with Will for over 2 years now, and our business has continually grown by 30% year over year. Will is the first to say that growth comes from a lot of different factors, but I know he has played a significant role in our success. His STEP model and continual coaching and guidance with our sales and marketing processes saves us money by avoiding ineffective marketing, and lets me focus on other areas of the business and time with my growing family. I highly recommend you consult with Will.

2018 was a great year in my business - but it scared me. I wanted to send a newsletter back in January and realized I didn't have an accurate database of contacts, which led me to realize that my sales "process" was very passive and reactive. There was no intentional design, no systematic follow up, and there were missed opportunities everywhere. I thought that if I had such a great year without any design, what would be like if I had an actual strategy?

I met Will Dukes through a mutual organization, and had heard the success stories from other members about how he had brought focus and intention to their sales and marketing processes. And they were all different scenarios. Will took the time to understand the processes of each industry and particular business, rather than just supplying some cookie-cutter approach.

We engaged back in February on an intensive basis for the first three months to really focus on a campaign to build relationships with commercial lenders and get in front of them on a regular basis. Will helped me focus on giving more talks about the SBA program I provide with groups of bankers, and broaden my reach through content on LinkedIn. In the future, I'll expand this to other key types of referral partners. Since then, will has been helping me with regular interaction to keep me on track and discuss additional improvements in my marketing and sales processes.

I couldn't be happier with the results. Q2 of this year was my best quarter ever in terms of closed business and units of new business. I actually had five deals go all the way from initial inquiry to closing with the 90 days of Q2, which is amazing for my industry (and people say the SBA is slow - not with this guy!). In addition, I hit one of my biggest goals, surpassing 50% market share in Miami-Dade county, which helped my company become the top Certified Development Company in the US.

Ultimately, Will helped me prove that focused effort makes a huge impact. I've now raised the bar, built many more and stronger relationships within the lending community, and on a personal side, the bonus from all of this is really accelerating my plan for paying off student loans and my family being debt-free.
I definitely recommend working with Will.

Will enlightened me with sales and marketing advice that I had never pondered and pushed me to think outside the box when it comes to consumer behavior. My favorite though, is how he helped me come up with a unique but short intro line, that has given me endless confidence in my first impressions anywhere.